The following icon's are used frequently around the audiolounge site.

	My Account - The My Account facility allows you to manage your account in a variety of different ways. From changing your password to managing playlists... its all here.
	Help - The Help section allows you to view this guide at any time.
	Home - Navigates you to the audiolounge Home Page.

	Play - Play a Track, Album or Playlist!
	Favourite - Add a Track or Album to Playlist!
	Cart - Add Track or Album to your Cart!
	Edit - Edit or View the selected playlist!

Subscription System Requirements

At the moment audiolounge only works on windows PC’s running Windows Media Player 7.x or above and Internet Explorer 7. We are working on other browsers such as Firefox and will make the announcement when these are available.

How does subscription work?

Subscription a payment that is taken monthly by us. Once you sign up for subscription and have access to the entire audiolounge catalogue of music for the month of the subscription. You don’t have to contact us to pay we take this automatically from your card, when you sign up for the subscription product.

Do I get a receipt for my subscription?

Yes you do. All payments from audiolounge.com will result in a receipt being sent to your registered email address.

What happens if I lose my subscription and music won’t play?

In the unlikely event that this happens then please go to the my account section, once you have logged in, and choose manage cards and subscriptions from the menu. There is an option to re-issue the license please click on the GO button and this will provide a new license. You have 5 attempts so each time you need to re-issue, one attempt will be deducted. If you run out of attempts then please contact support@audiolounge.com.

Which methods of payment are accepted by audiolounge?

We accept the following credit cards: Mastercard, Maestro, Visa and Solo.

PayPal and mobile payment solutions will be coming soon

Do you store my credit card details?

If you purchased from us using a credit or debit card, the card information will be stored in encrypted form in relation to your account. This will mean that you will not have to re-enter the card details for your future purchases.

If you wish to have your credit/debit card details removed from your account, contact support@audiolounge.com.

Why do I have to give you my address details?

The content we sell is only available in certain countries so we use this information to ensure we are not in breach of any copyright.

I have forgotten my sign up email address and/or password.

If you have forgotten your sign up email address, please contact support@audiolounge.com.

If you have forgotten your password, you can reset it here: Change Account Details page.

How do I add or remove credit/debit card details?

To change the email address, password or other billing details associated with your account, please go to the Change Account Details Page.

How do I add or remove credit/debit card details

To change your current card details used for subscription and download purchases please go to the Manage Cards and Subscriptions page.

Or choose my account from the home page and then go to manage cards and subscriptions.

Can I see what I have bought?

Yes you can if you choose my account, once you have logged in, and go to the account purchase history there is a log of everything you have bought.

How do I create a playlist?

You can either add items to favourites by clicking the heart icon next to each track or album, and then in the favourites box there is an option to either create a new playlist from these favourites or add them to an existing playlist.

How can I add friends?

In audiolounge friends are called buddies and you can search for friends using the buddies box on the home page and click on the search tab. Enter all or part of the name of the person you are looking for and you can add any of those returned in the search results to your buddy list.

Can I share playlists that I create?

Yes you can. audiolounge allows you to share your playlists with as many of your friends as you wish. Once you have given your playlist a title and description you can select buddies to share with.

How do I connect to my friends and send messages?

If you have added some buddies then click on message next your buddies name and you can strike up a conversation.

Why can’t I play certain downloads on my Mac?

Unfortunately, we are not currently able to offer all downloads in a Mac-friendly format. This is because we are required by some copyright holders to sell certain content in a protected format. We can only provide these downloads as DRM-protected Windows Media files, which are not Mac-compatible.

If the download you are having problems with is not a Windows Media file, please support@audiolounge.com, including the details of the download and the difficulties that you have experienced.

If there is something wrong with my download and I buy it again, will I get a refund for my original purchase?

Re-purchasing a download is very unlikely to solve the problem that you have encountered.

If you have any difficulty with a download, please contact support@audiolounge.com before you do anything else.